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Our FAQs

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Do you do custom designs? I'd like my style and colors added to a current design.

YES! We love custom requests because everyone has an unique style and voice. Let us know what your vision is HERE!

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How do payments work?

We require a deposit to secure your date at the time of booking. Then 7 days before your event, we'll send you an invoice for the remaining balance on the account.  If you'd like to pay in cash or check, we can accept payment at delivery. 

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Can I change my rental order?

Yes, of course! Due to popularity, we require you to make changes 1 week before your event. We send a series of reminders and confirmations leading up to your event, so we'll let you know when the very last day to make changes will be for a stress free experience. If there is a price difference between items, we'll refund the difference or send a simple invoice.

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What is your cancellation policy

Things come up, we understand! You can cancel your order for no charge upto 72 hours before your scheduled delivery time. If the cancellation occurs less than 72 hours before your scheduled delivery time, you'll only receive 50% back from your original payment.

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Do you do sneak peaks so I can see the arch/flower wall/arrangement before my event?

Unfortunately our floral creations are a little hard to transport to do private showings beforehand, but! We do pop up events where you could come by to view our designs. We do book up quite fast during wedding season, so we may not have the design you have your eyes on before your event, but you'll be able to see the luxury qualify of our real-touch silk flowers and leafy accents. Sign up for our newsletter, The Blossom Beat: Your Stress Free Floral Fix!

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Do you charge for delivery?

Yes we do, delivery charge is based on zip code and is a round-trip fee, but we don't charge extra for stairs/elevators like our competitors!

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How does delivery & setup work?

To ensure a stress free experience, our Celebration Florist will work with your venue coordinator, wedding planner, or day of coordinator to arrange the delivery. We'll set everything up for you and make sure everything is picture perfect for your event! The price includes only 1 set up location, but if you'd like for the arch/flower wall/arrangements to be relocated to a second spot during your event, we'll keep our Celebration Florist onsite to do the relocation. This may incur additional fees.

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What's the earliest we have our rental delivered & setup?

We're early birds! So we can accomondate delivery times as early as 9AM, but if you need it earlier, let us know! No additional charge for earlier deliveries.

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What's the latest hour of the day we could keep our rental?

Without additional charges, you can keep your rental until 9PM. If you need some more time, no worries! Additional charges are done by the hour:

By 10PM: Additional charge of $100

By 11PM: Additional charge of $200

By 12PM: Additional charge of $300

Get in Touch

Start a chat in the bottom corner to reach us right away!

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